Maisy’s Story

A Journey of Recovery, Resilience and Reconnection

Maisy was referred to the YMCA with multiple and complex needs. When she arrived, it was clear that Maisy had significant challenges relating to substance misuse and unresolved family issues which meant she had lost contact with her family. 

Initial Engagement and Relationship Building
At the start Maisy struggled to engage with the support that was offered to her. Her keyworker realised that it was important to build trust at a pace that felt safe for her. Simple gestures such as greeting her in communal areas and casually checking in on her wellbeing gradually paved the way for meaningful engagement.

It took several weeks of gentle, patient interaction before Maisy began to feel comfortable enough to meet with her keyworker regularly. Over time, Maisy started to open up about her background, her struggles with addiction, and the impact this had on her mental health and family relationships.

Support Interventions and Progress
Once trust had been established, Maisy and her keyworker worked together to agree what support she needed.  This included referrals to specialist substance misuse services, emotional wellbeing support, and practical help to develop independent living skills. Regular support sessions helped her take positive steps at a pace that suited her.

Maisy showed incredible resilience and determination in addressing her substance misuse and take proactive steps to rebuild her life. One of the most significant milestones in her journey was re-establishing contact with her family. With support and encouragement, Maisy gradually rekindled these relationships, resulting in her family visiting her at the YMCA for the first time since she had moved to Milton Keynes — a moment of real personal achievement for her.

Outcomes and Future Plans
Maisy’s commitment to her personal development went far beyond addressing her addiction. She worked hard to improve her confidence and recently started a job within the hospitality sector which has provided her with structure, routine, and a sense of purpose. Alongside this, she has recently become engaged to her long-term partner.

Maisy was recently allocated a home of her own by the local council. This marks an important turning point in her journey, providing her with the opportunity to build a secure and sustainable future within the community.

Summary
Maisy’s case shows the importance of the YMCA MK approach of patience, trauma-informed support, and person-centred practice. Her journey from initial disengagement and mistrust to achieving significant personal milestones highlights just what can be achieved through consistent, compassionate care and the resilience of the young people we support. Maisy leaves the YMCA with renewed confidence, restored family connections, and the foundations of a stable, independent life.